Current Residents


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MAINTENANCE REQUEST

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RESIDENT REFERRAL

A resident in one of our apartment communities may refer a friend or family member to apply at their respective apartment community. The referred applicant must meet the leasing criteria and submit an application at www.rdecapitalgroup.com (Please see application process)

The referring resident will receive a 50% of one month’s rent credit after the referred tenant has completed and paid rent on time for three consecutive months.

PEST CONTROL

RESIDENTIAL
Tenants are responsible for exterminating after the first week of occupancy. (except for wood destroying insects). If you have problems with pest during your first week of occupancy, place a service request online. Otherwise we will be happy to recommend treatment procedures or services to assist you.
Firewood should be stacked away from the house and fence.
Fire ant control is responsibility of the resident.
Professional exterminating services are available at reasonable rates.
APARTMENT COMMUNITIES (3 units or more)
LANDLORD will provide mandatory quarterly pest control treatment to all multifamily communities of 3 units or more. The landlord will charge a nominal fee of $5.00 a month per unit to each tenant. Treatment is non-toxic. Animals allowed in the unit must be kenneled.

SMOKE DETECTORS

Residents are responsible for changing batteries and making sure smoke detectors work. If you changed the battery and the smoke detector still does not work, or if your smoke detector is electric and does not work, place a service request at the resident portal.
Landlord is responsible for the replacement of non-working smoke detector.

RESIDENT PROHIBITIONS

If tenant installs any fixtures on Property, authorized or unauthorized, such as additional smoke alarms, additional carbon monoxide detectors, locks, alarm systems, cables, satellite dishes, or other fixtures, such fixtures will become the property of the Landlord. Except as otherwise permitted by law, the lease, or in writing by Landlord, Tenant may not:
Remove any part of the Property or any of Landlords personal property from the Property.
Remove, change, add or rekey any lock.
Make holes in the woodwork, floors, or walls, except that a reasonable number of small nails may be used to hang pictures in sheetrock and grooves in paneling.
Permit any water furniture in the property.
Install additional phone or video cables, outlets, antennas, satellite receivers, alarm systems.
Alter replace or remove flooring material, paint or wallpaper.
Install, change or remove any fixture, appliances, or non-real estate property item.
Keep or permit any hazardous material on the Property such as flammable or explosive materials.
Keep or permit any material or item which causes any liability or fire and extended insurance coverage to be suspended or canceled or any premiums to be increase.
Dispose of any environmentally detrimental substance (for example motor oil or radiator fluid on the property.
Cause or allow any lien to be filed against any portion of the property, or,
Disconnect or intentionally damage any carbon monoxide detector, or otherwise violate any local ordinance requiring a carbon monoxide detector on Property.

RESIDENT GENERAL RESPONSIBILITIES

Keep the property clean and sanitary.
Promptly dispose of all garbage in appropriate receptacles.
Supply and change heating and air conditioning filters at least once a month.
Supply and replace all light bulbs, fluorescent tubes, batteries for smoke detectors, carbon monoxide detectors, garage door openers, ceiling fan remotes, and other devices of the same type and quality that are in the property on the commencement date.
Maintain appropriate levels of necessary chemicals or matter in any water softener.
Act to promptly eliminate any dangerous condition on the property.
Take all necessary precautions to prevent broken water pipes due to freezing or other causes.
Replace any lost or misplaced keys.
Pay any periodic, preventative or additional extermination costs desired by tenant, including treatment for bed bugs, unless otherwise required by law.
Remove any standing water.
Know the location and operation of the main water cut off valve and all electric breakers and how to switch the valve or breakers at an appropriate time to mitigate any potential damage.
Promptly notify landlord, in writing of all needed repairs.
PLEASE ALWAYS REFER TO YOUR LEASE FOR RESIDENT GENERAL RESPONSIBILITIES.

MOVING OUT

The security deposit held in trust with the landlord is returned as per the lease agreement guidelines, 30 days from lease expiration or if after expiration, date of surrender of keys. Resident may not abandon the Property.
Resident must leave the rental unit in the same condition it was at the time of move-in, except for wear and tear. Please review your lease agreement for move-out details.
While resident occupies the property, a lockbox will be placed on the front door and a marketing sign will be placed on the front yard of the property 30 days prior to move out. A key will be in the lockbox to provide access to Licensed Realtors for showings between 10:00 AM to 4:00 PM. Please refer to your lease to withdraw authorization to access.
Residents receive at least one hour prior notice of a showing. The showing may take place 7 days a week to maximize the opportunity of leasing the unit.
On or within 7 days after the move-out date, RDE staff will walk through the property. The days beyond your lease expiration date will be charged per day, based on the lease agreement.

LEASE RENEWAL

A lease automatically renews on a month to month basis unless the Landlord or the tenant provides the other party a written notice terminating the lease. A resident must provide at least 60- day advance notice of their intent to VACATE. The resident will prepare for the move-out process according to the lease agreement.
There will be no rent increases throughout the primary term. Landlord may increase the rent that will be paid during any month-to-month renewal period by providing at least 30 day written notice to the tenant.

APARTMENT TRANSFER POLICY

A tenant may request and be approved to transfer from one unit into another unit, if the tenant meets the leasing criteria qualifications.
Tenant must provide a 60 day notice to transfer if the lease is not expiring.
A $500 (five hundred transfer fee will immediately apply) and must be paid to the landlord within 10 (ten days of the request).
Tenant account at the current unit must be at zero balance.
Tenant must have no lease violations.

Future Residents


PROPERTY TOUR

RENTLY is the software company that provides users with the ability to self-tour rental properties.
RENTLY has its own support line to address inquiries about the use of their product. The website is rently.com. Phone number is 682-204-4294.
Prospective applicants register with RENTLY.COM (a valid debit/credit card is required)
The software will charge .99 cents on the card; and takes the ID information off the card to record the visit
RENTLY provides access to the property or denies access to the property (if unable to charge the card). The code is valid for one hour only.
The prospect can now access and self-tour the property within an hour timeframe
The prospect completes the tour and places the key in the rently lockbox
The prospect closes the lockbox
Rently refunds the .99 cents charged for the tour. Rently sends a survey/questionnaire upon completion of tour.
Prospects can provide feedback on the property condition
Prospects can state if they want to apply. Rently will direct those who want to apply to our website www.rdecapitalgroup.com).
Prospects can state they prefer to move-on and tour other properties

PET POLICY

Two pets maximum. Cats and dogs are welcome at most residential properties and at all multifamily properties. Pet size are considered on a case by case basis.
Breed restrictions: Owners do not allow certain breeds, or breed mixes that are perceived as aggressive or violent tendencies in mulfi-family or residential properties. These breeds include, but are not limited to: Akita, Chow, Doberman, Husky, German Shepherd, Pitt Bull and Rottweiler. We require a picture of the pet.(s)
A one-time nonrefundable pet fee per pet may vary based on the size and weight of the pet.
$250.00 – $500.00 per pet, depending on owner.
The monthly pet fee per pet may vary based on the size and weight of the pet.
$15 – $25 per month, per pet approximately
All pets must be kenneled during inspections, repairs and appraisals
Owners of service animals must identify and request their animal’s occupancy at the time of application and submit the paperwork that supports the request.

For more informatIon click: Pet Policy

LEASING CRITERIA

The leasing criteria is provided pursuant to Texas Property Code 92.3515. We are committed to Equal Housing Opportunity. We do not discriminate on the basis of race, creed, religion, sex, national origin, disability, or familial status. The following list constitutes grounds upon which a landlord will be basing the decision to lease the home/apartment to an individual (s). The application may be denied based upon information obtained from a background check. The individual (s) applying will be notified of the result. Individuals over 18 must apply online at www.rdecapitalgroup.com. Failure to provide complete and accurate information on an application is an automatic reason for denial. The minimum acceptable credit score is 620.
An application must be submitted prior to a decision to process begins. All applications will be submitted for consideration and it is at the landlord’s sole discretion to deem the best applicant. It may not necessarily be the first application received. Please note the rental property will continue to be shown until an application is approved, a security deposit is received, and a lease executed.
Individuals represented by an agent, must note the name of the agent who showed the property.
Upon submitting an application, the individual (s) are Authorizing RDE CAPITAL GROUP, LLC to run a complete background check for this application. Individuals are attesting that all information provided is true and correct. The application is a preliminary step in the process and does not obligate the owner or RDE to execute a lease or deliver possession of the property. We reserve the right to deny an application. The decision to approve an application is entirely up to the landlord.
The Tenant Selection Criteria and Grounds for Denial are provided to you pursuant to Texas Property Code Section 92.3515. The Information contained in the following areas may constitute grounds upon which the Landlord will be basing the decision to lease the property
No criminal convictions
No evictions, skips, or unresolved issues with previous landlords
Household income must meet at least three (3) times the rent rate
A desirable Credit Score of 620 or above (*)
2 years of consistent employment history (*)

LOCATOR/AGENT/REALTOR POLICY

For more information click to download: Locator agent realtor policy

RENTER’S INSURANCE POLICY

Is a requirement for lease. All tenants must obtain and maintain current proof of renter’s insurance. Tenant is required to furnish landlord with evidence of required insurance prior to occupancy of the leased property and at the time of each lease renewal period.
Tenants are required to sign an Insurance Addendum to Lease Agreement. This Addendum is attached to and becomes part of the Residential or Multifamily Lease Agreement for the duration of the lease and its extension(s).
If tenant fails to provide proof of renter’s insurance, tenant will automatically be placed under the Lessor’s Legal Liability Insurance Policy which is designed to fulfill the insurance requirements of the lease.

For more information click: Renter’s Insurance Policy

Vendors


W9

For more information click to download: W9 Form

ACH TRANSFER FORM

For more information click to download: ACH Transfer Form ch.1

Owners


OWNER PORTAL

Owner Portal Log In